At Hovasa Shop, we want you to be satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.

Conditions of the Return/Refund Policy:

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

Conditions of the Exchange Policy:

• We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us with details of the product and the defect.

Refund Rejection Conditions:

• We reserve the right to refuse a refund if the item has been used or damaged.
• Items that are not in their original condition or are damaged due to misuse will not be eligible for a refund.

Refund Method:

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Contact Us:

• If you have any questions on how to return your item to us, contact us at [email protected].